UX Researcher & Designer
Experience first, pixels later.
I'm Tiffany — I spend most of my time understanding what people actually need before I design anything. Over four years, I've shaped design improvements across healthcare, consumer tech, and the public sector, turning messy, high-stakes problems into experiences people can trust.
Selected works
01 · 0->1 | UX Design
Designing for trust and safety in unsafe situations
A 0→1 mobile service helping domestic abuse victims find support and securely capture evidence — built on trauma-informed research with eight victims.
View case study
02 · 0->1 | Service/product design
Turning a boring admin task into organisational compliance
A retention-tagging tool that translated confusing policy into a guided workflow, reducing the time to clear untagged content to under five minutes per repository.
View case study
03 · Published research
What makes people fairer: humans, voices, or robots?
A published HCI study — I built a browser-based economic game in Unity to test whether multimodal agents shift fairness behaviour.
View case studyCV
- 4 years of UX experience, driving product improvements by balancing user needs with technical feasibility and business objectives across digital solutions in healthcare, consumer technology and the public sector.
- Experienced in translating complex user and stakeholder needs into clear product requirements, prototypes, and user journey maps to support decision-making and cross-functional collaboration.
- Technically literate, with hands-on experience in C#, HTML, CSS and JavaScript, enabling effective collaboration with engineering teams.
- Published two papers exploring user experience with virtual agents and in virtual reality environments.
Experience
Jun 2025 — Present
UX Design Consultant
Triad- Owned end-to-end product development of a Power App designed to improve governance and compliance in organisational file management processes.
- Led discovery and stakeholder interviews within iterative design sprints, translating user needs into requirements and evolving the product from concept to MVP.
- Owned the roadmap and launch timeline, aligning technical and operational requirements.
Sep 2023 — Jun 2025
UX Consultant (Research & Design)
ExperienceLab- Led iterative rounds of user testing and rapid prototyping with eight domestic violence victims to develop a victim support app from concept to MVP — delivering a mid-fidelity Figma prototype and Jira requirements to guide the build.
- Conducted discovery research with 30 participants to uncover requirements for a learning platform, and facilitated a co-design workshop to prioritise user needs alongside business objectives.
- Moderated 25 user testing sessions to identify opportunities to improve self-service options and reduce contact centre volumes, presenting insights to the client's solutions team.
May 2022 — Aug 2023
UX Researcher
Bold Insight- Led user testing with 25 mental health patients to identify barriers to uptake and adherence for a patient support app, delivering key insights in a detailed report.
- Conducted ethnographic research with five medical lab technicians to evaluate the usability of a haematology device, developing a journey map that highlighted opportunities to improve usability.
- Captured detailed observations during a validation study for a Clinical Decision Support cardiology tool, conducting root cause analysis to identify underlying drivers of observed issues.
Publications
2023
Investigating the influence of agent modality and expression on agent-mediated fairness behaviours
Journal on Multimodal User Interfaces, 17(2), 65–77- Managed the end-to-end research process — from developing the proposal and methodology, to recruiting participants, collecting quantitative data, and analysing and reporting the results.
- Developed a browser-based version of the economic game using Unity and Firebase, collecting 80+ participant responses; learned C#, HTML, CSS and JavaScript to design the online game interface.
2023
Imagine that! Imaginative suggestibility affects presence in virtual reality
Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, 1–11- Tested the virtual reality environment with 120 participants, administering pre- and post- measures of presence via a Qualtrics survey.
- Analysed quantitative data using SPSS and synthesised findings into a detailed report.
Education
2021 - 2022
MSc Human Computer Interaction
University of Bath
2018 - 2021
BSc (Hons) Psychology
University of BathLet's talk.
Open to new roles, freelance research and design work, or just a conversation about design. The best way to reach me is email.